{"id":8995,"date":"2023-11-23T21:09:43","date_gmt":"2023-11-23T21:09:43","guid":{"rendered":"https:\/\/blackdiamondagency.com\/?p=8995"},"modified":"2023-12-04T21:04:28","modified_gmt":"2023-12-04T21:04:28","slug":"answering-the-top-5-faqs-from-our-clients","status":"publish","type":"post","link":"https:\/\/blackdiamondagency.com\/blog\/2023\/11\/answering-the-top-5-faqs-from-our-clients\/","title":{"rendered":"Answering the Top 5 FAQs from our Clients"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">At Black Diamond Agency, we understand that choosing the right event staffing agency for your needs can be a significant decision. We aim to make this process as smooth as possible for our clients by providing clarity and transparency. To help you better understand our services and what sets us apart, we&#8217;ve compiled the top five frequently asked questions (FAQs) we receive from our clients and provided detailed answers. Let&#8217;s dive in!<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>1. What services do you provide?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">At Black Diamond Agency, we specialise in providing premium event staff for various occasions. Our services include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Experiential marketing &amp; promotional activations<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Conferences &amp; corporate events<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Trade shows &amp; expos<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Annual public events<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sporting events<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Retail pop-ups<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><b>2. What areas of Australia do you service?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">We have a strong presence in most capital cities and major regional areas across Australia. Additionally, we can provide staff in other locations upon request and with sufficient notice to ensure your event&#8217;s success.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>3. How much do you charge?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Our pricing is based on an hourly rate with a minimum of 4 hours per staff member. The hourly rate varies depending on the day of the week, time of day, and the specific role they will perform. You can contact us through the provided contact forms on our website for a quick quote.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>4. What is included in your staffing rates?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Our staffing rates include several key components to ensure a seamless experience for our clients:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The hourly rate for the staff member in compliance with Federal Awards<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Superannuation<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Work Cover Insurance<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Public Liability Insurance<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Payroll Tax<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Additionally, we offer premium account services features as listed on our homepage.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><b>5. Why should we choose you?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">We take pride in setting ourselves apart from the competition:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Our rigorous recruitment process ensures we have the best casual staff in the country.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Our internal operations prioritise client satisfaction above all else.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We value and treat our staff with the utmost respect, motivating them to go above and beyond.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">We fully comply with Federal Awards, harbour hire licenses, and employment laws, avoiding issues like sham contracting and staff underpayment.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Conclusion<\/b><\/p>\n<p><span style=\"font-weight: 400;\">We hope this blog has provided valuable insights into Black Diamond Agency and our services. Our commitment to transparency and excellence in event staffing has earned us the trust of many progressive companies who value diversity and environmental responsibility. If you have any more questions or want to discuss your event staffing needs further, please don&#8217;t hesitate to contact us at (02) 8319 5544 or email info@blackdiamondagency.com. To delve deeper into our services and explore how we can cater to your needs, visit our <a href=\"https:\/\/blackdiamondagency.com\/staffing\/\">Services<\/a> page today.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">We look forward to helping you create a memorable and successful event!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We aim to make our process as smooth as possible for our clients by providing clarity and transparency. To help you better understand our services and what sets us apart, we&#8217;ve compiled the top five frequently asked questions (FAQs) we receive from our clients and provided detailed answers.<\/p>\n","protected":false},"author":7,"featured_media":8996,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Answering the Top 5 FAQs from our Clients | Black Diamond Agency<\/title>\n<meta name=\"description\" content=\"We strive for a seamless client experience through clear and transparent processes. 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