black-diamond-agency-logo

Client FAQs

If you want to know, we want to tell you.

almadelia-expo-staff

Let us win you over by sharing the answers to our most commonly asked questions.

rohm-sydney-campaign-staffing

We’re Australia’s leading staffing agency for premium event staff. We have a casual workforce of over 650 staff nationally ready to work at your next event. We specialise in:

  • Experiential marketing & promotional activations
  • Conferences & corporate events
  • Trade shows & expos
  • Annual public events
  • Sporting events
  • Retail pop ups

To view the kind of staff roles we can cater for please view our Services page.

We have local staff in most capital cities & major regional areas of Australia and can provide staff in any other area on request and with notice.

We charge out our staff on an hourly rate with a 4 hour minimum required. The hourly rate depends on the day of the week, time of day and role they are performing.
 
Our other costs are dependent on your requirements.
 
If you would like quote within 2 hours, don’t hesitate to get in touch with us through the forms below:
 

– The hourly rate payable to the staff member (as dictated by Federal Awards)

– Superannuation

– Work Cover Insurance

– Public Liability Insurance

– Payroll Tax

As well as all our other premium account services features as listed here on our homepage.

1. We champion a diverse workforce
2. We care about our people
3. Our process is seamless from quoting through to execution

And we guarantee you’ll be satisfied with our staff!

*If you aren’t satisfied with a staff member we will give you a refund for their hourly rate but you must tell us within 24 hours so we have the option to replace staff with someone you are happy with. Please refer to our contract for full t’s & c’s.

Yes! We have a 100% satisfaction guarantee the staff we provide. If you aren’t satisfied with a staff member we will give you a refund for their hourly rate but you must tell us within 24 hours so we have the option to replace staff with someone you are happy with.

Round 1 – Application
To kick off the hiring process, candidates complete an extensive application form. We assess this based on a number of different things and if they pass they’ll make it to the next round.

Round 2 – Interview
In this round, they complete an online interview with our Recruitment Coordinator. We’re looking for out-going, enthusiastic personalities as well as their overall suitability for the role.

Round 3 – References
Here, we contact 2 employer references to get confidence around our decision to hire.

On-boarding
Next step will be completing our company onboarding and an intensive induction and online training prior to being booked for their first shift.

We always have a plan B for last minute cancellations. We can discuss this with you on an individual basis as our plan B depends on the job and the location.

No, as this is a form of discrimination, we do not select nor let our clients select staff based on appearance.

We pride ourselves on not only having a diverse workforce but on having an intimate knowledge about our team members skills and experience. This means our staffing managers are best placed to select staff for the job who will deliver the most desired outcome for our client’s depending on the job.

We can select staff based on experience or level of interest but if you leave it to us, we ensure we’ll book you a team that you’ll be more than happy with!

Yes – assuming it’s in a major city! Our ability to staff last minute shifts is not guaranteed and completely depends on staff availability, however we are usually successful in 95% of cases. We’re a small business and can move very quickly, if you can too.

Yes, we take our compliance very seriously. We hold a labour hire licence in QLD & VIC. We can provide copies of our licences on request.

If you decide to go with another provider ensure they have the correct licences as you can be fined for engaging with an unlicensed provider. More information below:

VIC – https://labourhireauthority.vic.gov.au/host/

QLD – https://www.labourhire.qld.gov.au/i-use-labour-hire-provider

We have national public liability and WorkCover policies in each state of Australia. Our Certificates of Currency can be provided on request.

Have a question not listed?

We would be delighted to discuss your requirements and provide a staffing solution that meets your needs and exceeds your expectations.