Customer Experience
Customer-facing roles that keep your service running smoothly.


Need great customer facing temp staff?
Our staff are vetted for communication skills and their natural out-going personality so they’re best suited for entry-level front of house roles, in any industry.
Whether you need them for just a few weeks or longer term, we can meet your requirements.
Our Areas of Expertise

Customer Service Representatives

Customer Experience Staff

Customer Engagement Staff

Customer Advisors

Client Services Staff

Help Desk

Information Desk Staff

Queue Management Staff

Receptionists

Welcome Desk Staff

Welcome Hosts

Lobby Hosts

Corporate Concierge

Guest Sevices Staff

Visitor Sevices Staff

Office Support

General Admin

Data Entry

Sales

Lead Generation

Marketing

Communications

Adhoc Tasks
Industries we service

Automotive

Government

Healthcare

Retail

Fashion

Food & Beverage

Sports

Entertainment

How do we ensure we have the best staff?
Every candidate undergoes extensive assessment in our recruitment process. We only hire the top 14% of applicants because we want only the best. The recruitment process involves:
- Application assessment – we’re looking at previous job experience and overall suitability.
- Background checks – we check all the essential legal stuff.
- Skills assessments – we test real world skills in Communication and Understanding Instructions
- Personality testing – we’re looking for extroverts to work in our industry.
- One way video interviewing & Q&A – this is so we can assess verbal & written communication skills.
- Reference checking – we check the references of previous employers to ensure they’re the right fit for us and our clients.

Why choose us
1. You’ll get the best staff in the industry. Only the top 14% of applicants make the cut.
2. We execute flawlessly, every time. We’re known for our high-level service, seamless project delivery, and obsession with the detail.
3. We make your life easier. 16 years of experience. Trusted by the industry. You can rely on us to get it right the first time.
And most importantly, we guarantee you’ll be happy with our staff and our service or we’ll refund you.
What our clients say about us






Recent projects

Point Parking
- Sydney, Melbourne, Brisbane, Newcastle, Central Coast & Cairns
- 250+ service days delivered since 2019 across 30+ projects
- Customer support, parking operations, app assistance, mobility support, long-term staffing
Project Information
Location
Sydney, Melbourne, Brisbane, Newcastle, Central Coast and Cairns
Goals
Providing high quality, reliable staffing support for parking operations, ticketless parking system launches and customer assistance across multiple car park locations and cities.
Details
Black Diamond Agency has been partnering with Point Parking since 2019, providing experienced staff to extend their team and support a wide range of operational tasks. Over the years, we’ve supported over 30 different projects across Sydney, Melbourne, Brisbane, Newcastle and the Central Coast, covering more than 250 service days.
Our teams work alongside Point Parking staff assisting with daily operations such as:
- Customer support at car park entry points and lift lobbies
- Assisting with pre-booked parking registrations and app support
- Handing out informational flyers or visitor cards
- Mobility support for customers, including driving assistance for wheelchair users
- Long-term operational staffing across multiple locations
One of our largest ongoing projects involved supporting the Parramatta Council Aquatic Centre with staff providing long term operational assistance over three weeks. Our team seamlessly integrated with the client’s existing operations, managing day to day tasks and ensuring a smooth experience for visitors.
Other examples of staff support include:
- World Square, Sydney: Staffing lift lobbies and car park entry points, assisting customers with app registration, and providing operational support to the onsite team.
- George St, Sydney: Supporting pre-booked visitor parking and handling customer inquiries in a fast-paced environment.
- Oxley Carpark, Brisbane: Assisting the local team with day-to-day car park operations and customer guidance.
- Malvern Central, Melbourne: Long-term operational support for ticketless parking upgrades.
- Kotara, Newcastle: Providing friendly, professional support to enhance customer experience across all areas of the car park.
From short-term assignments to multi-week projects, Black Diamond Agency provides reliable, fully vetted and trained staff who become an extension of your team. Helping to manage day-to-day operations and ensure customers have a seamless and positive experience.
Looking to give your team an extra pair of hands with operational tasks? Our staff are ready to step in and help your business run smoothly.

Automotive client (under NDA)
- Sydney, Melbourne & Brisbane
- Business support staff provided since 2019 for high-volume vehicle deliveries
- Vehicle preparation, inspections, orientation, customer handovers, operational support
Project Information
Location
Sydney, Melbourne & Brisbane
Goals
Using experienced business support staff to assist with vehicle delivery and customer handovers across multiple locations.
Details
Our premium Automotive client has a high-volume, multi-location vehicle delivery operation and Black Diamond Agency has been supporting them since 2019. Acting as an extension of their team, we provide professional and fully vetted temp staff whenever and wherever they’re needed, ensuring smooth operations and a seamless customer experience.
Whether it’s a single staff member in one location or a full team across multiple sites, we match the right people to the client’s operational needs. Staff are briefed onsite and ready to handle inspections, vehicle orientations and customer handovers with confidence and professionalism.
Our team’s responsibilities include:
- Locating vehicles and moving them into delivery areas.
- Inspecting vehicles for damage and ensuring deliverable condition.
- Checking tire pressures, fitting wheel covers, and removing wrapping/plastic.
- Assisting customers with vehicle orientation during handover.
- Maintaining professionalism, safety, and efficiency throughout all activities.
Michael, our client contact, shared over the phone that “everyone was switched on and asking for more work, which was great.” He specifically highlighted two team members for their prior experience and exceptional performance.
From pre-delivery checks to customer handovers across multiple cities, Black Diamond Agency provides reliable, skilled and high-energy temp staff to act as an extension of your team and support your business wherever you need it.
Looking for a trusted partner to help your business run smoothly and deliver exceptional experiences? We can support across different sectors with fully vetted, quality staff ready to jump in and get the job done.
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16 years experience. Trusted by the world’s leading brands. If you want the best staff, flawless execution and your life made easy – you’ve come to the right agency.
