Business Events
Experienced staff for seamless events
Professional Staff for Conferences, Meetings & Corporate Events
Business events run smoother with the right team behind them.
At Black Diamond Agency, we supply experienced staff for conferences, conventions, trade shows, exhibitions, and more. From guest registration to delegate support and speaker liaison, our team knows how to keep things moving and elevate the experience for attendees, sponsors, and stakeholders alike.
Our Areas of Expertise

Registration Staff

Wayfinder

Delegate Assistants

Speaker Liason

Ushers

Ticketing Staff

Door Staff

Event Manager

Event Assistant

Host

Information Attendant

Supervisor
We’re best suited for
Trade Show
Expos
Conferences
Meetings
Symposiums
Incentive Travel
Corporate Events
How do we ensure we have the best staff?
Every candidate undergoes extensive assessment in our recruitment process. We only hire the top 16% of applicants because we want only the best. The recruitment process involves:
- Application assessment – we’re looking at previous job experience and overall suitability.
- Background checks – we check all the essential legal stuff.
- Skills assessments – we test real world skills in Communication and Understanding Instructions
- Personality testing – we’re looking for extroverts to work in our industry.
- One way video interviewing & Q&A – this is so we can assess verbal & written communication skills.
- Reference checking – we check the references of previous employers to ensure they’re the right fit for us and our clients.
Why choose us
1. You’ll get the best staff in the industry. Only the top 16% of applicants make the cut.
2. We execute flawlessly, every time. We’re known for our high-level service, seamless project delivery, and obsession with the detail.
3. We make your life easier. 15 years of experience. Trusted by the industry. You can rely on us to get it right the first time.
And most importantly, we guarantee you’ll be happy with our staff and our service or we’ll refund you.
What our clients say about us
Recent projects
Headbox
- Sydney, Melbourne, Brisbane, Adelaide, Sunshine Coast & Hobart
- 1–30 staff per event, 45+ projects delivered
- Guest management, registration, wayfinding, delegate assistance, cloakroom, mic running, room turnover, event support, brand ambassadors, team leaders
Project Information
Location
Sydney, Melbourne, Brisbane, Adelaide, Sunshine Coast & Hobart
Goals
Using experienced, high-quality, and professional corporate event staff to assist and execute large, highly complex events across Australia for some of the country’s biggest corporate firms.
Details
Headbox provides seamless, in-person corporate events with confidence. Since partnering with Black Diamond Agency in 2022, we have delivered over 45 projects together. Headbox trusts us to meet the needs of every event they host every time.
Each event has similar requirements, with staff numbers ranging from 1 to 30 depending on scope. Our roles include guest management, registration, wayfinding, delegate assistance, cloakroom, mic running, room turnover and general event support.
One of our largest logistical events involved providing 15 staff in Hobart with 5 of their personal favourite staff from previous campaigns requested to fly in from different states around Australia, to undertake a 5 day campaign as guest managers.Staff were placed across 9 hotels and 8 venues, including the airport, where they managed check-ins, luggage transfers, gift bag delivery, registrations, wayfinding and onsite logistics. Working back to back 14 hour day our team ensured everything ran smoothly and took the stress out of logistics for this very happy client.
Other examples of staff we provided for HeadBox include:
- Firmwide Offsite Conference (Sunshine Coast): 11 staff over 4 days (10 guest managers + 1 team leader) staying onsite to support all event operations.
- AEIOU Fun Run & Family Fun Day (Brisbane): 5 brand ambassadors supporting course marshalling, registration, kids’ activities and village coordination.
- Accenture End of Year Event (Sydney): 6+ staff managing cloakroom, registration, directions, tidying, and pack-down alongside 9 Headbox team members.
- Psychosis Australia Conference (Brisbane): 4 staff assisting with registration and ad hoc conference duties.
- PwC Christmas Events (Sydney, Melbourne, Adelaide, Brisbane): 40+ staff provided across multiple cities for one-night events, managing arrivals, guest services and departure flow.
- Creative Publishers Conference Party (Sydney): 1 staff supporting with late arrivals and mic running.
- KPMG Sorrento Event (Melbourne): 4 staff supporting multiple venues throughout the day with registration, wayfinding, and general event assistance.
If you have a big event, we have the people power, no matter where.
ADIA
- Sydney, Brisbane, Melbourne, Adelaide
- 10+ staff per day, multi-day events across 5+ major conferences since 2022
- Registration staff, event assistants, brand ambassadors, mascot performers & minders, team leaders
Project Information
Location
Sydney, Brisbane, Melbourne, Adelaide
Goals
To deliver exceptional event support and entertainment for conference participants by providing a diverse team of staff members, ensuring a seamless registration process, smooth wayfinding, and engaging event experiences throughout.
Details
The Australian Dental Industry Association (ADIA) is the peak national body representing manufacturers and suppliers of innovative dental products. Since 2022, we have proudly supported ADIA across a range of their key events, including ADX exhibitions in Sydney, Brisbane, and Melbourne, as well as conferences in Adelaide.
We provide tailored staffing solutions to meet the unique needs of each event. This includes:
- Brand Ambassadors / Event Assistants: Engaging with attendees, assisting with wayfinding, and providing general event support.
- Registration Staff: Ensuring seamless ticketing, entry and check-in processes for attendees.
- Mascot Performers: Bringing the ADIA Koala to life to engage and entertain participants.
- Mascot Minders: Supporting performers and managing scheduling for breaks to ensure sustained energy and engagement.
- Team Leaders: Managing on-the-ground operations, coordinating multiple staff roles across locations and acting as the main point of contact for the client.
Having a variety of staff roles on site, often across different locations, always requires a highly experienced Team Leader who understands the unique needs of each staff member, which may not always be immediately obvious. For example, a well-organised mascot schedule is followed, consisting of 30 minute “on” blocks and 30 minute “off” blocks to allow performers enough time to refresh and take a breather between entertaining.
Since 2022, our team has consistently supported more than five of ADIA’s biggest events, sometimes providing over 10 staff per day for events lasting up to three days. Key challenges, such as last-minute schedule changes, venue layout adjustments, and high attendee volumes, were managed seamlessly by our experienced staff, ensuring smooth operations and a positive experience for all participants.
Our work has been well received by ADIA, with client feedback highlighting the professionalism, adaptability and energy of our teams. Events have run smoothly, registration and wayfinding processes have been efficient and participants have engaged enthusiastically with mascots and activities. We are now planning events for 2026.
If you have a business event that requires assistance we have a variety of roles and experienced staff ready to help, just get in touch!
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15 years experience. Trusted by the world’s leading brands. If you want the best staff, flawless execution and your life made easy – you’ve come to the right agency.