Whether it’s a busy venue, event or on-site function, great hospitality staff make all the difference.
At Black Diamond Agency, we provide professional, polished team members who are trained to deliver exceptional guest service. Our staff are handpicked for their reliability, presentation, communication skills and ability to seamlessly support your venue or event.

Food & Beverage Attendants

Front of House

Wait Staff

Bar Staff

Barista

Runner

Supervisor
Every candidate undergoes extensive assessment in our recruitment process. We only hire the top 16% of applicants because we want only the best. The recruitment process involves:
1. You’ll get the best staff in the industry. Only the top 16% of applicants make the cut.
2. We execute flawlessly, every time. We’re known for our high-level service, seamless project delivery, and obsession with the detail.
3. We make your life easier. 15 years of experience. Trusted by the industry. You can rely on us to get it right the first time.
And most importantly, we guarantee you’ll be happy with our staff and our service or we’ll refund you.
Project Information
Location
Sydney, NSW
Goals
To deliver professional and seamless hospitality support for Cabana Bar’s Melbourne Cup private event, ensuring efficient service, smooth bar operations and an outstanding guest experience throughout the day.
Details
Cabana Bar is a rooftop venue located in the heart of Sydney at 25 Martin Place, known for its premium service and vibrant atmosphere. For Melbourne Cup 2024, the venue hosted a private celebration requiring a highly capable team to manage bar service and guest interactions during one of the busiest social events of the year.
Black Diamond Agency provided 7 RSA-qualified food and beverage staff to support Cabana Bar’s operations. Staff were required to meet Cabana Bar’s standards of professionalism and efficiency while blending seamlessly with the venue’s team.
We provided tailored hospitality staffing to meet the event’s needs, including:
Our staff contributed to a smooth-running Melbourne Cup event, with bar service operating efficiently even during peak demand periods. The client’s operational needs were met with ease and the event maintained the premium guest experience Cabana Bar is known for.
Feedback from the client highlighted the team’s professionalism, reliability and ability to adapt quickly to the fast-paced environment of the day.
“Your staff were amazing! Everyone did an amazing job! The girls had amazing attention to details. Especially Thanmara and Juliana did a remarkable job. Taking care of the customers and making sure to update me with everything.” Weronica–
Looking to take the stress out of staffing your next hospitality event? We’ve got the right people ready to step in and make it a success.
Project Information
Location
Sydney, Melbourne, Brisbane
Goals
To deliver high-quality hospitality support for the AWS Healthcare Executive Series, ensuring smooth food and beverage service and an elevated guest experience across multiple cities.
Details
Amazon Web Services (AWS) hosts the Healthcare Executive Series to bring together senior leaders for networking and thought leadership. For these exclusive events, the service experience needed to be seamless, professional and on-brand.
Black Diamond Agency provided 3 RSA qualified hospitality staff in each city (Sydney, Melbourne and Brisbane) to support the AWS team onsite. Our staff responsibilities included:
Our team blended effortlessly with the professional environment, maintaining a polished look that aligned with AWS’s standards. The focus was on flawless service and making sure executives could enjoy the event without interruption.
By supporting AWS across three cities, our consistency and reliability stood out. No matter the location, our staff delivered the same level of hospitality excellence, giving every guest the same welcoming and professional experience.
“The two girls from Brisbane were amazing – very keen to learn, proactive, enthusiastic and engaged for the duration of the event. Overall I was so pleased with the people we worked with across all 3 events – I am so glad we decided to get the Black Diamond Agency involved. I hope to work with you all again in the future.” – Kate, Amazon
Our staff’s initiative, attention to detail and enthusiasm meant the client could focus on hosting, while we took care of the service.
Looking for hospitality staff who are superstars in customer service, professional, proactive and ready to elevate your next corporate event? Let’s make it happen!
15 years experience. Trusted by the world’s leading brands. If you want the best staff, flawless execution and your life made easy – you’ve come to the right agency.